Before submit item reviews

I think you guys need check whether the buyer have ASKED support questions via message board from author before submitting reviews. I have seen several reviews come through with 1 star and I search the message board with their username and cant find any posts from them.

Lot of the review issues that come through could have been solved if they actually asked us for help.

So you need to make sure if they are submitting a 1 star bug review - that they have indeed attempted to contact the author regarding the issue.


Totally agree ! Great idea.

function can_review($user,$item){
    if( has_commented($user,$item) || has_sent_message($user,$item) ){
       return true;
    return false;


1 Like

How can Envato check support by other means like a forum?