AVS- Gaspar Personal Portfolio HTML Template has been removed

Hi I just purchased HTML template from AVS, and i also purchased 1 year of support. now the it says the template has been removed. what happened here? Is this happen before in envato?

Hi @jett21,

If the item you purchased has been removed and no longer available for download, you may be asking can I get a refund? Make sure you refer to Envato Market Refund Rules to check if you’re eligible for a refund.

may be there are any specific reason to remove the Item. More info:

Thanks

Actually more of my concern is the support, I have a pending supports.