Avada Theme and Envato Elements

Hey guys,

We just purchased the Envato Elements or $198 for the entire year…that’s what the $16.50/month comes out to. No worries about that.

What we’re not happy with is that when we go to the Avada theme to buy an additional license (we already have 5 in our account not to mention countless with our individual client accounts too).

Best as we can tell, the Avada theme is not part of the Envato Elements package.

Is this correct?

If so, it would be good to have a little flag on any of the items individual page for purchase to indicate…before we purchase the Envato Elements…whether or not the item is included in the Envato Elements package.

Now we have to consider asking for a refund for the Elements package we just purchased.

Are we missing something here?

Only items listed on the Envato Elements site are included in the Envato Elements subscription. You can use the search if you are interested if the particular item is available in the subscription:

Hi,

thanks for the confirmation. This is totally useless then…what we’re interested in is what we find in ThemeForest or CodeCanyon (as a couple of examples we have purchased items from in the past).

We’ve submitted for a refund and cancelled Envato Elements.

We cancelled the subscription, but it doesn’t look like we’re getting our money back as quickly as we had hoped.

The order and the cancellation were all done in less than one hour of each other.

If we do not get our refund through the company immediately, we will have to submit a dispute with our credit card company.

Looking for someone to reply back as soon as possible.

If you didn’t download anything from elements till now then please contact Elements Support and let them know. Support Team will be happy to help about refund.

Thanks!

It may take up to 14 days. If you submit a dispute to your credit card company, your account may be blocked due to security issue. Just take a breath and let the support team get involved. Bear in mind that it may take some time as it’s not easy as like to purchase