where can i find help for this theme
Hi, I bought this theme and I can’t install it via wordpress install theme. I done this many times before so it’s not like I don’t have know to do it. I thought you guys check the theme after they upload it to sell? I also tried upload it via FTP which the theme is there so I activated it but the theme options page is completely unusable as it shows nothing and none of the buttons is working at all.
I am getting message
"Are you sure you want to do this?
Please try again."
My PHP setting:
memory_limit : 512M
I used the support link and submitted a ticket this morning (about 10 hours ago) but still no reply yet.
I really need to get the theme install so I can work on it for my client!
The review teams do check all files before they are released for sale.
This is a hosting problem and nothing to do with the theme and you (rightfully) used FTP and got the theme installed
What makes the theme options “unusable”? Without seeing the site and knowledge of how it is constructed it’s very difficult to advise on the issues you are having but at a guess make sure:
- you are not using third party plugins which could be blocking the theme options
- make sure (esp having installed the theme via FTP) that you have all he required plugins correctly installed and activated
The author seems to be replying to comments on the item very quickly, although their support policy does say that replies can take “2 business days” which may or may not include weekends.
Hi, first of all. Thanks for getting back to me so swiftly, really appreciate it.
There could be lots reason for “Are you sure you want to do this - try again”
Server limit is one of them and most often it is. But it can be plugin or theme issue as well.
But I tried this theme on 2 different hosting which both have wordpress with theme also from themeforest installed in theme without problems but only this theme failed. And after it failed I tried another theme which installed no problem.
The other thing is the wordpress is a fresh installed with no other plugin except the ones that came with wordpress which are disabled by default when I try to install this theme. And I also installed all the plugins that’s required by the theme which they installed without problems.
Finally got it installed this time
(only thing changed was I added these lines to wp-config:
But the theme options page still not working, none of the tabs / sidebar are responding at all. That’s probably some other issue.