Yesterday, I signed into the Envato site using my Apple ID. However, the system automatically generated an incorrect email address and username for my account (the username created was dyb9ck5x4k). Because of this, I haven’t received any confirmation emails, and I’m unable to download the theme I purchased.
I’ve already opened a support ticket but haven’t received a response yet. Has anyone else experienced this issue or have any suggestions on how to resolve it?
Any assistance would be greatly appreciated!
Thank you.
1 Like
Support should be able to solve the problem but they are usually busy/slow. Allow 2-4 working days at least.
In addition, I remember some buyers had similar issues. If you search the forum, you may find some solutions/suggestions.
2 Likes
Thanks, I couldn’t find anything. Try again
You can try updating your email in your Envato account settings and check your spam folder for any missed emails. If that doesn’t work, wait for the support team’s response, as they should resolve the issue. Meanwhile, you can reach out via Envato’s social media for faster help.