This is about Shortcode Cleaner Pro Wordpress plugin.
First I contacted the author via his private system via envato.
Result - ignored for days
Then, I contacted the author via the comments section on the plugin.
Result - ignored for days
Then I requested a refund via the envato platform
Result - author contacts me requests username / pwd to my website, which I can’t provide because like millions of people on the internet I develop using an offline lamp environment… not my live production site.
Then, author says that he can only provide support for online sites via username / pwd (this policy was stated condition of support at the time of purchase.)
Result - Author refuses to provide any troubleshooting / testing… and simply claims the plugnin works for other people.
Clearly, this is not an acceptable response. Can someone show me how to “raise a dispute” to get my money back… or should I just directly complain to my bank?
