Author not reponding

Hi

There is an error when uploading the template. The author is not responding.

New template details as follows:-
Licensor’s Author Username: G5Theme Licensee: Vancha Lakhotia
Item Title: Mowasalat - Logistic and Transports WP Theme
Item URL: https://themeforest.net/item/mowasalat-logistic-and-transports-wp-theme/17387412
Item ID: 17387412
Item Purchase Code: [removed by mod]
Purchase Date: 2018-03-15 11:26:32 UTC
License Certificate

Kindly refund my amount for this template.

Regards,
Vancha

Hi! You should submit request ticket here.

They are a pretty highly regarded author -

  • what is the error you are getting?

  • How/where did you try to contact them and how long ago?

Based on the time you posted this, and the time you bought the item… you’ve given a maximum of 18 hours for the author to respond to you. Might be worth waiting a bit longer before considering a refund… I’m sure the author will get back to you as soon as they can @G5Theme

1 Like

Hi @vanchalakhotia
I provide help desk for all items at http://support.g5plus.net but don’t see any topics created by you, here: http://prntscr.com/irw9sh
And haven’t got any comments on item, here: http://prntscr.com/irwk9j
Please tell me where you contact us? I think you request wrong author for support in this case.
Waiting your response on your refund thread.
Thanks @SpaceStockFootage let me know.

3 Likes

Dear Sir,

I have contacted you through

https://themeforest.net/user/g5theme ----

Email G5Theme Section
Will contact you through this now
http://support.g5plus.net/

For the time being dont refund the amount . Will contact you through this
forum.

Thank you.

Vancha

Installing Theme from uploaded file: g5plus-mowasalat-v1.3.zip
Unpacking the package…

Could not copy file. g5plus-mowasalat/assets/plugins/owl-carousel/owl.carousel.js

Hi @vanchalakhotia
With this reason i don’t know what problem you had. I think for fastest, you can create topic on my help desk then give us your account WordPress there, i will login directly to check. Or you can add skypeid our support team: g5theme02@gmail.com. We will check & find a solution for you.
Thanks

Tried to login getting this error

Vancha

Please add our skype id above for fastest support in this case. Thanks