Author not giving support

I just bought a product, and i’m having some problems with that, but the author is not giving any kind of support, and yes, i’ve a ticket opened in their own support page. The problem comes because if i go to the product comments, i see a guy he have a open ticket since 32 days, so… where or who i have to contact for any solution?

How long ago did you contact them?

Is the item definitely supported?

Was it something within support policy?

Depending on the above you can contact envato support who will look into it

6 days ago.

My license have a 6 months support, i’ve bought the product on february.

Don’t know what are you asking for.

Assuming it’s covered here then it sounds like you have grounds to speak to envato support