Hi there. I have a Magento 2 theme that’s not installing properly. The author is demanding that I give either SSH access or teamviewer access.
There’s no way I’m giving full access to a production server and I’ve no idea why they would want teamviewer access to my computer when the site is not hosted locally.
I’ve offered admin access to site and FTP to the home folder and I’m available should any server or database questions need answered.
Surely this is enough? The alternative is to issue a refund - they seem reluctant t do this…