Author Chek ID

My friend asks?
Author Chek ID
A letter has been sent to an author’s mail requesting verification by sending a verification document in addition to an image captured directly from a computer camera
A copy of the passport was attached and a photo was taken … The mail was answered, saying that the document had not been verified …
Who can tell us why ??
Days later, the account was Disabled … How can he restore his account, and what is required of him specifically?

Hello @Mokhtar15

Please contact Envato Authors Help and Support. They will be happy to help.

Is there any problem/issue with this Author ID verification system itself?
or, is this because of low-quality ID images being uploaded by authors?

Because, there is another author who posted just 7 hours ago, that his account was disabled after ID verification.