Author account and email hacked

Please my email account was hacked and locked with 2fa, envator backup code from email was used to access my account. The hacker changed password so i dont have access anymore. My hacked account is boomchart. Please help me out!!!

Please open a Support Ticket via Envato Help and Support. They will be happy to help. Thanks!

2 Likes

I have done that 3 times, no reply from envato

This is a money issue and my business is at stake here, why are they taking so long

Still no reply

Hi @dafuture, currently support team experiencing a high volume of enquiries and response time could be some delay. Thanks for your patience.

I can see envato is carryout their investigations they have disabled my author page, at least thats good news