authenticating user not same as purchasing user

Envato Authors Theme Authors
1

Hi, i have a question about the notification authenticating user not same as purchasing user . I want to update the theme but that notification appear. Is it because the different email i used…?

2

Hi,

Thanks for asking your question at Envato Forum.

You can ask your item author they would like to assist you well then the other.

How to contact any Item Author from Here

If they ask about purchase key then collect from Here

Still have any question open a Envato help ticket from Here

Thanks

3

Hi

you can try with the same email id. Hope your problem will be solved. Otherwise Contact Support with details.

Thanks