Assistance please, product code is invalid for Nice Themes - Flatbase

Hi,

I’m looking for assistance with a theme purchased through Envato for Flatbase (made by Nice Themes). The product code supplied is invalid and I cannot log a support request without a valid product code. As such I cannot use the theme. I’ve sent an email to Pre-Sales for Nice Themes but not confident of receiving a reply. Can anyone assist or get in contact with someone from Nice Themes?

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Thanks