Asking about double/twice transactions when opened new subscription

Hello,
I just signed in for an individual plan, but I got twice transactions in my local currency (IDR/ Indonesian Rupiah) at the same time.

  1. A transaction of IDR14,561 was made on your e-Card (*** 3888) at ENVATO SALT LAKE on 01-12-2020 07:41:01 UTC+07:00.
  2. A transaction of IDR276,660 was made on your e-Card (*** 3888) at ENVATO SALT LAKE on 01-12-2020 07:41:04 UTC+07:00.
    Could you explain these 2 transactions? I worry these double transactions will happen again when I renew my subscription.
    Thanks

The first one looks like a card verification as it’s pretty much $1. If that’s the case, it should be refunded in the next few days. If it’s not by the weekend, best to get in touch with support.

Thanks for your information, btw I realized that the subscription was $19, not $12 as I read in your email.
Then I checked again that $12/mo is for an annual subscription.
Wow … it’s okay it’s my mistake.
Regards