I bought Artcore - A Creative Architecture HTML Template | Business some years back, never downloaded it. All other themes and plugins are available in my account but except Artcore template. Notification says item is no more available. Is it wrong to ask for a refund?
Unfortunately of it was “some years ago” that you purchase it then you are probably not eligible for a refund
Really ok then where is the item purchased? Why is it not showing in my account? You won’t refund it so that’s it?
Unfortunately, Envato doesn’t own the items sold here so they cannot guarantee the shelf life (it’s in the T&Cs).
If it was a more recent purchase they may refund it, but after years, it is less likely.