Any helpline for authors?

I keep trying every way of author support but looks like all doors of communication are closed for authors now.

Can anyone knows what to do?

All the staff in review department and support department is new. They don’t understand the basics and don’t even want to listen to anyone.

What to do now

Send a ticket for support

hi I am not sure what he means by “support department” that he mentioned … but I assume that he has already done it, if not, he should as u offered to do, otherwise, I guess waiting for a reply is the thing to do …