i have some issues with the Envato Elements subscription. when purchasing a theme i received an Envato Elements prompt to buy an unlimited subscription, giving me access to unlimited themes, etc. I purchased the annual plan for WordPress theme and later i realize that the theme is not included in the subscription plan, i am annoyed and the advertisement was 101% false, other than this when purchasing the subscription it mentions $16/mo after purchasing they deduct $198 from the card which is shocking, i didn’t download anything and I immediately canceled my subscription plan now i need my refund. Kindly Help me out. I would be very thankful.
Noted: i am a university student and paying my fees etc, therefore i would be thankful to you if you guys can refund me ASAP.