anchord theme - wpbakery

Hi, I have an element account and use this to download the Anchord Theme by themezino. It was working fine and it was all good until, i discovered that it has been removed from envato elements and i now need a wp bakery serial number to continue editing the theme. what do i do as i cannot find the customer service email. I need help!

Unfortunately, elements downloads do not come with purchase codes, updates, or support.

To get this info would require purchasing a full copy of the theme from ThemeForest

okay thats fine, but they should make it crystal clear when buying to envato elements. That’s only fair to tell us this before hand.