"An unknown API error occurred from Envato" - The Grid Plugin

Hey there,
i just bought and tried to register “the grid”. But it doesn´t work. The error message " An unknown API error occurred from Envato" appears after entering the passwort of the personal token. I tried for houres, but i can´t find the solution. I renewd the personal token for several times and added the checklist. Can you please help me?

Greetings from Stuttgart, Germany


Envato API personal token:

You can generate Envato API personal token here . Please make sure you set required Token permissions. It may prompt you to sign into your Envato account

Before you create a new token the following 3 permissions should be selected from the list of permission available on the Token page.

  1. View and search Envato sites (checked by default)
  2. Download the user’s purchased items
  3. List purchases the user has made

Hope this will help you.


thx for your quick support. I tried ist in the way you suggestet.

I create an new token with the 3 permissions:

Then I copied the personal token number in den registration field in the plugin. An this ist what (again) happend:

I’m really desperate … :pensive:



I don´t know why, but now it worked. :v:

Wish you all a exciting super bowl event !!