an example of help files for vectors


#1

would anyone be willing to share???


#2

I would say it depends on the content of the vector and complexity.

If you use fonts, you will want to mention their names and where to download them.

A detailed approach would be to list the purpose of each vector layer (assuming you are including a layered Illustrator file).

You could remind them of the benefits to a vector graphic, as well as include a number of uses for the item.

Those are my ideas. :slight_smile:


#3

It’s really hard to say but as “pairofdimez” said it depends on the content and complexity of the art, I would venture to say most files would probably not need an instruction/help file as long as all the groups, objects and layers are named intuitively.


#4
It's really hard to say but as "pairofdimez" said it depends on the content and complexity of the art, I would venture to say most files would probably not need an instruction/help file as long as all the groups, objects and layers are named intuitively.

that’s what I was thinking, but I fear the judging Gods that are GraphicRiver (no longer beta!)


#5

Vector files don’t really require a help file if everything is labelled correctly, often in a help file you’ll find something like this.

This file was created by insert username here.

If you have any questions you can contact me here.

If you want to change name element you just need to go to layer/group and you can change it easily.

Again if you have any issues, please contact me.

The help file in this case is generally just a marketing tool that provides extra assistance and options, it’s handy for getting a good image out and making sure customers come back to you.


#6

Well, I make true 3D vectors, so my help files tend to be on the larger side, averaging about 2 pages.

The general layout goes something like this:

  • Intro: thanking the customer for purchasing the file, followed by a short explanation of what it is.
  • Content: a general overview of the most common customization options, then a paragraph explaining each possibility in detail. This can take 4-5 paragraphs, depending on the complexity of the file.
  • Conclusion: I let the customer know how to contact me in case of questions. Contact info includes a link to my Marketplace profile and another one to my support forum.

For regular vectors, I’d probably do it similar to the way Arik mentioned.

One thing that would help in all cases is to provide multiple formats to ensure that many people can read it. I do mine in MS Word, and then I convert them to plain text and PDF formats from there.

It may seem extensive, but I’ve learned from the FlashDen veterans that good documentation saves time on the long run, as they are spending less time on answering after-sales questions. Not that I’ll have to worry about that anytime soon… :wink: