An error occurred while updating The Retailer: Please activate your license to enable theme updates.

wordpress
#1

I can’t update the Retailer theme. When I start to update it, it gives me an error code that says “An error occurred while updating The Retailer: Please activate your license to enable theme updates” with a link to the original page I started from, so I’m not able to make any progress. Since the latest update, my Woocommerce account shortcodes have stopped working, so I need this update installed ASAP so I can make sales again!

#2

Hello :smiley:

Have you tried contacting the author @getbowtied of that theme? Here is their support information - https://themeforest.net/item/the-retailer-responsive-wordpress-theme/4287447/support

Thanks!

#3

Hi Nathan,

This is Adrian from GetBowtied, author of the theme. No worries, we’ll be doing our best to help.

Here’s how to update the theme:

If you haven’t been able to figure it out by now and you need any help further, please get in touch wit our support team via https://theretailer.wp-theme.help Find the support link at the top of the page.

@KingDog thanks for the mention and for your willingness to help.

Cheers!
Adrian.

1 Like
#4

We’ve tried that, and Envato is already connected. We didn’t purchase extended support, and since theme updates are included, can you email us the update?

#5

You can download the latest versions from your downloads page www.themeforest.net/downloads (assuming you are logged in) then follow the instructions from @adrian_getbowtied