Allow authors to contact to their customers

tips-and-tricks

#1

I wonder, why authors can’t contact to their customers? For example: author receive 4 stars rating without explanation, why he can’t write to this user to get more feedback?

Hey, Envato, could you allow to contact to all of users via their profiles?


#2

You can reply to reviews now. :slight_smile:

Envato doesn’t want authors knowing who their customers are unless the customer wants to show themselves. I’m sure someone else knows why.


#3

you can, only if the customer left some comment with a rating, but if he left the rating without comment, you can’t reply :frowning:

really, i don’t want to know, who is my customer, i just want (and not only me, i believe) to have an ability to contact them via their profile only