I wonder, why authors can’t contact to their customers? For example: author receive 4 stars rating without explanation, why he can’t write to this user to get more feedback?
Hey, Envato, could you allow to contact to all of users via their profiles?
You can reply to reviews now.
Envato doesn’t want authors knowing who their customers are unless the customer wants to show themselves. I’m sure someone else knows why.
you can, only if the customer left some comment with a rating, but if he left the rating without comment, you can’t reply
really, i don’t want to know, who is my customer, i just want (and not only me, i believe) to have an ability to contact them via their profile only