I am using purchased ‘All in One Video Downloader’ script for my site. I have it’s license as well but when I’m trying to register it through install.php, it gives the error of "Registration failed. Check input data and try again or contact with seller."
I have contacted the authors and emailed them at firstname.lastname@example.org which is their official contact email. They responded to me that I should create a ticket on their support page https://support.nicheoffice.web.tr that I tried to do but their support ticket page is not working and keeps loading. I also mentioned this error on their email but they didn’t respond. What should I do now? The support team is not responding.
Can I get a refund on the script? or how can I solve this registration error to make my script work? Also, I have checked, my input data is correct.
Thanks. Waiting for the Envato community to respond.