After Effects error: cannot access font (83::2)

I’m having issues with the After Effects templates that I’ve downloaded-- When I open the file I downloaded I get the error that “After Effects error: cannot access font (83::2)”

and then it proceeds to make After Effects have a meltdown and I have to manually override it.

I searched it up via adobe issues, but after doing everything they’ve suggested, and uninstalling and reinstalling-- it’s still not working :frowning:

Anyone else have this happen? / idea on a fix?

Hey rebeccag

Try to re-download your purchased item.
There can be CRC error

I did try that :frowning: and it still appeared. I gave up on that one and tried another and it happened to that one also.

then something wrong wit your system configuration, cos its cannot be happened with all templates