I recently noticed that my referral earnings dropped to 0 sales/mo (from several), and it became obvious something was wrong when I referred a user for a Videohive product, she bought it and said she got an error after creating the account through my referral link, but the account was created and item was purchased, only the referral did not work.
I contacted Impact support (affiliate platform), they said it was an issue with the Envato sites so I contacted their contact e-mail. I have received this response:
Some of our affiliate partners may have noticed a decrease in the number of ‘sign up’ actions reported between 3rd - 5th April 2019. A bug in the sign up flow was identified and fixed as a result of a site update. This may have affected a small portion of new users attempting to sign up.
I sent back a reply mentioning that my reported case happened way before this date and that I find it very strange that affiliate partners were not notified in any way about this issue.
I have received no further response for one week now.
I assume that some affiliates (as I do sometimes) actually use paid advertising to refer new users, so knowing as soon as the system doesn’t work is crucial for maintaining a positive ROI.
Anyone encountered a drop in referral earnings after switching to the new program? Was anyone notified about this problem with the sign up system?
I did get one confirmed referred user action yesterday, April 12th, so it seems to be working as expected now.
I have actually first mentioned this issue in February, but I got no reply there either: Envato Affiliate Program is a disaster