Affiliate application was rejected, how to reapply

My Envato affiliate application was rejected and it said “To reapply, please create a new account…”.
My question is

  1. Do I need to use a new email and phone number to create a new account
  2. Or can I close the account and register with same email and phone later?
  3. Are there any other ways to reapply?

Thank you!

Create a new account and apply it again.

I hope to use the same email and phone for the new account, can I close the existing account and open a new one?

You need to discuss the details with their support.

I tried, but haven’t received their reply.

Still thanks