AE CS error: 4src\ppixhandleutilities.cpp-114


#1

My buyer has a problem with my project, it worked fine and during the customization, this error appeared:

!http://img547.imageshack.us/img547/1893/lr5y.jpg!

Does anyone have an idea how to solve this?

Thanks.



Edit:

Topic subject should be: AE CS4 error: src\ppixhandleutilities.cpp-114

Mods, can you please fix it?

Thanks.


#2

I have no idea how to solve this, but i remember this window in AE.

Maybe the buyer uses footage (video or photo) with codecs that are not installed correctly in his computer. It might help if you ask him what is the source and the format of his footage.


#3

Very Important would know the characteristics of your computer and operating system, but everything suggests that it is. Try to gather some more information to see if we can all help.


#4

Your buyer needs to:

1. Identify and install a missing video codec (Quicktime/Canopus Edius etc.)

2. To check if the scratch disks are not Full. ( To empty the Disk Cache: Edit/Preferences/Media & Disk Cache/Empty Disk Cache

3. To do a memory test (RAM Test)..

Cheers!


#5

Check out these threads :slight_smile:

http://forums.adobe.com/thread/996485

http://forums.creativecow.net/thread/3/900362


#6
MotionPatriot said

Your buyer needs to:

1. Identify and install a missing video codec (Quicktime/Canopus Edius etc.)

2. To check if the scratch disks are not Full. ( To empty the Disk Cache: Edit/Preferences/Media & Disk Cache/Empty Disk Cache

3. To do a memory test (RAM Test)..

Cheers!

also update to the latest version


#7
doru said
MotionPatriot said

Your buyer needs to:

1. Identify and install a missing video codec (Quicktime/Canopus Edius etc.)

2. To check if the scratch disks are not Full. ( To empty the Disk Cache: Edit/Preferences/Media & Disk Cache/Empty Disk Cache

3. To do a memory test (RAM Test)..

Cheers!

also update to the latest version

Yes, you’re right…but maybe it would be better to re-install it first.

There may be a problem with software/release/version.


#8

I sent a link for this thread to buyer. Hope that something will helps.


Thanks guys. :slight_smile: