Activation help needed

Hi forum!

I am trying to Authorize WPBakery Support Portal to connect with my envato account.

The website
http://support.wpbakery.com/users/envato-login-callback?code=xxx

keeps saying:

Server error
Looks like envato api is experiencing technical problems. Our support portal relies on envato and your request can not proceed at the moment. Please try again later. Error: “Could not save user locally”.

Any hint would be perfect.

Thx!

Sounds like their support system may be down…

Try leaving a comment on the item, and letting them know the error you’re getting.

Thanks for your answer baileyherbert!

I tried to do so.
But their support forum authentification relies on the same mechanism :smiling_imp:

I’ve also posted a facebook note.

Hope it helps.

I have the same problem, for a few months already too… has there been any updates on this issue?

If you can’t access their support system, send wpbakery a message from their profile and let them know you’re having trouble.

Yes there is a cure :slight_smile:

I have contacted wpbakery via facebook. They did a good support.

The solution finally was to uninstall the current wpbakery plugin and then reinstall the new one.
The new installation works as it should. Activation was no problem.

Greets,
vcloader