Account retrieval

We have a client that’s using one of your themes “Consulting” by stylemix and we ran into a licensing issue. The theme is active on the production/live site but we need to activate it on staging too in order to download demo content and theme upgrade. For that it looks like we need to have Envato login where the license is being managed. Unfortunately the client does not have this information with them and they contacted previous dev/agency to check if they got that information which they don’t so we’re kinda stuck.

How can you guys help with this?

You will have to purchase a new license (better to have the client do it)

This might be useful as it gives them lifetime access to updates and a new 6 months of support