Account locked. WHY?!

  1. How in the world does a company this large not have live chat
  2. Why is my ACCOUNT LOCKED??? I literally have a deadline for a client and and I cannot download the theme I bought… 12 seconds after buying it.


Hello and welcome to Envato Forums!
This article explains why that happened and there are steps to follow to get in touch with Envato Customer Success team.

I am having the same exact issue. I just purchased a theme, downloaded it, went back to get my purchase code and the account is LOCKED. I need to get help ASAP.

Please follow instructions in that article shared above. There’s a link for submitting a request and once you submitting request Envato Customer success team will check that and reply. That’s the only way to get help quickly.