Account locked, unable to use purchased theme

I have created this account and purchased a theme yesterday. My web developer logged in from a separate system and purchased the theme. It became downloadable, but now my account is suddenly blocked for an unknown reason. I am also unable to use the theme I purchased yesterday! Can someone help me in recovering the account or is there a way to request for refund?
Please help!!


Please read this post here: ⚠️ Locked Envato accounts - read first which described the steps to be taken for a situation like this.

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