account locked out

This is my second time that account was locked, this is has happened to my other account and same case, happened when i am trying to make a payment. I have to create this account just to continue to do my project and now its happened again. did not get a satisfied answer from the last issue.

Creating another account is not the solution. Searching through the forum and it seems a very frequent issue.

this is to this mean your payment is not right.

How come is not right? This is not the first time i make a purchase thru tf and it is the same payment method and card used.

Please Help me to Unlock My Account. I do not know why my account is locked and what is solution

Hi @rkpoint2 get in touch with Envato customer success they would like to assist you with an official answer .

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