Account Locked for no reason

I was just about to make a purchase, input all info and ready to pay (for Shopify Goodwin theme).

Now everytime i click on the shopping cart, the next page would tell me my account is locked. I filed a inquiry and received a ticket no.

This is so stupid cos i set aside the whole weekend to work on this, now there is nothing i can do now. seriously, services like this is totally unacceptable as i observed others are experiencing such error. as well. for now obviously i’m going to search for other themes elsewhere so that my time wont go wasted. Envato better hurry and fix this cos potential customers wont wait for you to fix such error in a week.

Hello and welcome to Envato Forums!
This article explains why that happens. Envato Customer Success team will respond as soon as they get to your ticket.

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