Account Locked - First time user/buyer



I was trying to purchase the master slider plugin and after creating an account and putting in my card information once I hit submit I received the notice that I was locked out. This is my first time even being on this site so why I was locked out completely baffles me. I’m more bothered at the fact that I already put in my card information. I’ve submitted a ticket already but looking for a quicker response. Any suggestions?


@ulysses2188 exact same thing just happened to me when trying to buy a them. created account, put in card info, now i’m locked out. i can’t even create a new account. have you gotten a response from them yet?


Sorry to hear you’re having trouble :frowning: For all account issues, please open a Help Ticket and explain the situation. The Help Team will be happy to investigate.