Account Locked Error



I was trying to load some money. When pressed next button it’s showing this error “Sorry, it looks like you’re currently locked out of your account. Please contact Help Team for more details.

Can anyone here help me ? I need to purchase a theme and it’s very urgent.



Sorry to hear that! Have you opened a Help Ticket yet? Our Help Team will investigate the problem for you.



I already opened a ticket. They also asked me a question and I answered that. Haven’t received any response from them yet.


Same problem with me.
My user name is bazmi


If you haven’t done so already, please open a Help ticket - Envato Help & Support Center