My Account was locked immediately after submitting credit card info for Jupiter 5. I thought it was a glitch, so I created a second account and it too was locked at the exact same moment. I will talk to my CC company about charges, but really need to start this new project this weekend and want to download the purchase.
I submitted a ticket, but no reply…Suggestions?
I’ve just experienced the same thing. Did you ever get your issue resolved?
Did either of you ever get your accounts unlocked? I need to get going on a site and just want to download the theme I paid for. VERY FRUSTRATING.
Nope. Still waiting to hear from them. Something isn’t right here.
Yeah, this is really strange. I did a lot of research before selecting Avada, now I’m looking at Divi and woo. The lack of response is worse than the account lock issue.
Please open a Help Ticket for any account related issues - Envato Help & Support Center.
Out Help team will be happy to investigate for you.
Thanks!