Account locked after I paid for the theme


#1

I just paid for the theme and the next message I get is Account Locked. Please help!


#2

Hello!

Sorry to hear you’re having troubles with your account. Please open a Help Ticket or see this detailed thread on what may be happening.

Thanks!


#3

I have submitted a ticket. I would like to download the theme immediately. I didn’t expect a lockout on my first purchase. What is the resolution time?


#4

What is your support ticket number? I will mark it as urgent.

Thanks!


#5

Request # - 1132184

Thanks a lot! I appreciate it :slight_smile:


#6

Do you have any information? Support hasn;t send me any information.


#7

It’s been a whole day and I haven’t heard anything from the support.


#8

Sorry. It’s marked Urgent but they will still have to process it along with the other urgent tickets. Hopefully they will get to it quickly.


#9

Thank you for the update.

KingDog

Envato Community Team

May 31
Sorry. It’s marked Urgent but they will still have to process it along with the other urgent tickets. Hopefully they will get to it quickly.


#10

Hi… could you arrange for the whole deal to be cancelled and not charge my account at all. I would like to get started with my project. I don’t want the theme.


#11

Nobody has responded even with a date of resolution.