Account locked after adding funds. Need help ASAP

tips-and-tricks

#1

Hi Envato team,

I had my account suddenly locked after I tried to add 100 USD of funds to my account.

I am your client for years and had bought various plugins and themes from you. Why did you block me?

I have already sent you a ticket, but I really need to get this account unlocked ASAP, because I am in a hurry and need some of your plugins to complete a project.

Could you please help me with this question?

Thanks


#2

Hello,

The problem was solved by Envato support team quickly, although they disabled my ability to buy via credit card.

I could finish the order using skrill and the same card that was previously rejected.

Thanks


#3

I am glad that your problem was resolved :slight_smile: Thanks for being a part of Envato :slight_smile: