Access to Yena theme support

Envato Customers Web and Code
1

Hi all,

I need to ask few questions to YENA support team, but Envato Elements does not allow me to write to them because it doesn’t provide a purchase cose for the item, even though that item is inlcuded in the subscription I PAID to Envato.

I dont think is fair to me to pay an extra licece of YENA Theme on Envato Markets in order to be able to send them a support ticket to YENA team, because I am already using their theme as it is included in my membership.

Please help me to get in touch with them!

Many thanks

2

You need to purchase the item to get the support. You get what you paid for - you paid for the item and you got the item. If you need support, you need to purchase your own copy instead of paying less than 20$ monthly to access hundreds of the items. It’s a fair request from the author.

1 Like