Access to http://support.themeburn.com/

I want to get to support forum on http://support.themeburn.com/. To create a topic on this forum i need a working account, but my username and password from themeforest not supported. I started process to return my password, but system alerted me: “ERROR: This username is already registered, please choose another one.” I cant use another username, because my username on themeforest.com - “ledesastre”. Can you help me? I need support with template from themeburn.

P.S. Sorry for my english. :slight_smile:

You don’t need to use your ThemeForest ID for an author’s private support forum. In fact, I would recommend creating a different login for this.

Author’s support forums are completely separate from our Market sites.

Hope that helps!

Im using another username, but form alerted me:

Hi @ledesastre

You should go to the author’s profile page and contact them from there. Let them know you can’t register on the support forum because “the username is already registered”.

Thank you!

Hi @ledesastre,

We’ve created you a temporary password and sent login details on your email.

BR,
ThemeBurn team

@ThemeBurn, I have exactly the same problem, I bought the Kiddos theme, but I can not register http://support.themeburn.com for support. Can you help me?