About the incorrect bundle sold by the author

Hello,

I have purchased the code for the project having Item ID: 26377118

The Code bundle is not completely given and an incorrect data base is given in the bundle. I am unable to use the project.

Author is not responding to emails, not provided any documentation and purchased code is not having complete code bundle. Sent too many emails to the author mail id, But there is no reply to them…
what do we do ? Can i request for refund? Please suggest.

Hi

If you are eligable to get a refund then you can request for refund. Can I Get A Refund is an explantion of the refund policy, requirements, process and a button linking to the refund request form.

Thanks

It seems that the author is selling part of the scripts separately elsewhere - you should inform Envato about this issue as well.

Hi,

We have requested the author to resend the bundle with full source code. But he is sending the same incomplete bundle, which is not useful to run the software. Please take necessary action to refund the amount ASAP .