we already replace our old payoneer payout method to new payoneer payout method in our profile ( Added: 20 Feb 2023). But we are not using our old payout account anymore. But last month envato send payment to our old payout method. that’s why we don’t received our last month payout. now what can we do?
and today we create a ticket in support center for change our payout method. is it the right way?
yes, you should go with the envato support team guideline.
we already replace our old payoneer payout method to new payoneer payout method in our profile ( Added: 20 Feb 2023). But we are not using our old payout account anymore. But last month envato send payment to our old payout method. that’s why we don’t received our last month payout. now what can we do?
As start, avoid sending the same messages. ( copy/paste )
Secondly, if the payment doesn’t arrive to your previous account - which should be unavailable, it will be returning to Envato account and you may request it next month but as @mgscoder suggested, create one ticket on Envato while you could create another ticket @Payoneer
Thank you very much for your feedback.