About a template have been removed

I have a question regarding templates I’ve purchased and am currently using, but which appear to have been deleted from the system. As a result, I’m unable to locate and re-download them or their licenses. What can I do about this? Also, why isn’t ThemeForest compensating me for this issue, given that I’ve already purchased these templates?

https://help.market.envato.com/hc/en-us/articles/202500244-Why-has-my-item-been-removed