Just yesterday i adviced by bluehost help center to change my theme from Avada to some thing else because there is a security bug in new version of avada (Avada 5.0.1) conflicting with wordpress work and finally leading to my web site to be off-line for a bout 2-3 hours (ertanbeyatli.com) . Now my question is
1-whats the problem with avada 5.0.1 and can it be corrected?
2- i have purchased one license for Avada theme and used it for about 6 months but i encountered with such a prolem which is not belonging to me. So can i chane my theme license from Avada to some thing else themeforest.net market for example SAHIFA theme
Below is conversation between me and bluehost help center live chat
urgent responnse expected
4:33:58 AM
Fasiha M
Hello Ertan,
4:34:06 AM
Fasiha M
Thank you for contacting support. My name is Fasiha.Your patience is greatly appreciated.
4:34:10 AM
Fasiha M
How are you doing?
4:34:13 AM
ertan
hello
4:34:15 AM
Fasiha M
Before we can proceed I need to make sure you are an authorized user on the account. May I please have the last 4 characters of your Hosting Account password?
4:34:42 AM
ertan
[MOD: Removed]
4:35:31 AM
ertan
i can not open my site, what is wrong?
4:38:16 AM
Fasiha M
Thank you for validating.
4:38:35 AM
Fasiha M
The website has malware.
4:38:49 AM
ertan
which one
4:39:53 AM
Fasiha M
Sorry that was another client
4:40:11 AM
Fasiha M
Working on it Ertan
4:40:48 AM
ertan
??
4:41:27 AM
ertan
there is no newly installed programs, plugins or even articles??!
4:41:28 AM
Fasiha M
[21-Oct-2016 01:40:48] PHP Parse error: syntax error, unexpected T_FUNCTION in /home6/ertanbey/public_html/wp-content/plugins/fusion-builder/fusion-builder.php on line 557
4:41:43 AM
Fasiha M
The issue is with the plugin fusion-builder
4:41:55 AM
Fasiha M
Please disable the plugin
4:42:22 AM
Fasiha M
Renaming might affect the site customization.
4:42:29 AM
ertan
i just updated my paid theme before awhile
4:42:43 AM
ertan
Avada wordpress theme
4:42:45 AM
Fasiha M
Should I disable the plugin fusion-builder ?
4:42:59 AM
ertan
of course
4:46:38 AM
ertan
is it okay
4:49:51 AM
Fasiha M
The issue is not with the plugin.
4:50:00 AM
Fasiha M
Checking with the theme.
4:50:36 AM
ertan
i just updated it
4:50:43 AM
ertan
avada
4:53:29 AM
ertan
so what to do?
4:54:30 AM
Fasiha M
4:54:45 AM
Fasiha M
The issue is with the theme.
4:55:34 AM
Fasiha M
Please, contact the theme vendor and tell him to update the fresh copy of the theme files.
4:56:23 AM
ertan
but the admin panel is also not openning!
4:59:00 AM
Fasiha M
Checking
4:59:31 AM
Fasiha M
ertanbeyatli.com/wp-admin
4:59:51 AM
ertan
if the problem is in the theme AVADA why the admin panel also was not opening before a while
4:59:51 AM
Fasiha M
The Admin page is working fine.
5:00:57 AM
ertan
but admin panel was not responding before changing the theme
5:01:12 AM
ertan
i checked it many times
5:01:48 AM
Fasiha M
Are you able to access the admin page now?
5:01:57 AM
ertan
yes
5:02:25 AM
Fasiha M
Anything else with this account?
5:03:31 AM
ertan
but what i think is that if the problem is from the theme so why the admin panel is not responding for changing that theme
5:04:14 AM
Fasiha M
The theme was not letting the admin page to work.
5:04:53 AM
ertan
hmmm really interesting
5:05:42 AM
ertan
well thanks for your assistance
5:12:16 AM
Fasiha M
Your welcome:)
Anything else with this account?
5:12:38 AM
ertan
thanks
5:15:50 AM
Fasiha M
If you don’t mind, could you please give me a favorable rating. It affects me on a day to day basis , 9 or 10 would be the best .It would mean A LOT to me!
It was great chatting with you. Take care and have a great day!
Stay Blessed and keep smiling Bye:)
5:16:00 AM
System
This chat session has ended.