A negative comment on one of my songs.

Hi, I’ve had a negative comment on one of my songs that says that the downloaded version that they have purchased doesn’t sound the same as the preview they’d listened to. I don’t know how this is possible as these are the only versions of the song, however I’d like to contact AJ to look into it further and hopefully get the comment removed if all is well. Best way to contact someone at AJ for this please?

Its easy, as author you can download that song, do it to check it.
Then you can contact to support and open a ticket about it.

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thank you.

I seem to be going round in circles with the help centre, the subjects they’re offering are not relative to the question I have. Any further help please?

I’ve done it thank you.

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