a communication issue between the web-server and Envato server

hello at the website marnifilms.gr that is hosted in a different package in papaki there is a communication issue between the web-server and Envato server. i have activated the envato market plugin with the api keys some months ago. this supposedly should show a notification in the dashboard when there the theme is not at its latest version. in this website the rhye theme is not at its latest version and i did not received a notification to update the theme and also updates fail.

the theme creator told me there is a a communication issue between the web-server and Envato server and u can help

Did you install the Envato plugin for the auto updates? If not, you will have to perform the updates manually