8k video not processing

Hi group. Does Envato not accept 8k video? When I started I remember 8k being acceptable but when I try it just shows upload error.

Stock footage is accepted at 8K, but motion graphics only up to 4K…

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right so why is my footage not processing? all my technical requirements are as required from the help center article. 7680x4320, H264, 29 seconds,

Hard to say… worth seeing what support say:

Envato Author Support