4 days after payment, can`t download anything

After payment 3rd of December, this year, I am not able to download a thing.

Even though I have my receipt and account created, any attempt to download will ask me subscription or new payment.

Any phone number which staff can help me??


get in touch with envato market help center they would like to assist you.



Luke from help center did reply, but a single letter mistake on username is now taking a week from being solved.

10 min with one phone call would get this all thing working!

I wonder how difficult is setting up callcenter for this company.