24/7 support?

themeforest
codecanyon

#1

Hi

I noticed quite a few authors advertising 24/7 support, but in the meantime, response times are 24 hours and quite a few do not work on weekends. Now I was wondering is this in the line with the rules, did get some what unclear answer from support.

What I want to ask if you have 24/7 support and 24 hour response time is it really 24/7?

Cheers


#2

You can contact the author to remove the text first. If you don’t get any respond, you can contact Envato support and claim it’s false advertise.

Depends on authors but most of them, they don’t reply at the weekends. It’s more like 24/5