2 licenses but only 3 activations for The Gem theme

I have bought 2 licenses in different years of the theme “The Gem” that allows 3 activations, however when I enter the License Manager, the same 3 activations appear with both licenses, this cannot be, I would have to have 6. It is not fair having to buy extra support for this and no one to turn to.

Hi, as we have already replied per mail, one license is valid for one final production website. So, having 3 websites you need to have 3 licenses. Please contact us via our contact form at CodexThemes's profile on ThemeForest for further details.